Oofos Shipping Policy
At Oofos, we prioritize careful order handling and timely delivery of your footwear and gift card purchases across the United States. Below is a detailed explanation of our shipping procedures and related policies to keep you informed from order placement to delivery.
Order Processing Timeline
Once your payment is confirmed, we typically process your order within 1-3 business days. During major holidays or special sales events, processing may take a bit longer due to increased demand. Rest assured, we work diligently to ensure your order is ready for shipment as quickly as possible.
Shipping Duration and Fees
After your package departs our facility, the usual transit time ranges from 7 to 12 business days. Please note that delivery estimates can vary depending on your final destination, customs procedures, or carrier operations.
Shipping fees are automatically calculated based on your cart contents and destination, and these charges will be clearly displayed during the checkout process.
Shipment Tracking
Once your order ships, Oofos will provide tracking information to help you monitor its progress. Please allow a brief period for tracking details to become active in carrier systems.
Order Cancellations
If you need to cancel an order, you may do so within 12 hours of purchase. Contact us promptly at ubamilukas@gmail.com for cancellation requests to avoid shipment.
Returns and Refunds
We accept returns within 14 days from the date your package is delivered. To qualify, items must be returned in their original condition. Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
After we receive and inspect your returned item, refunds are processed within 5-10 business days. Refunds will be issued using your original payment method.
Additional Considerations
- Delivery times are estimated and subject to change due to factors beyond our control such as weather, transit disruptions, or national holidays.
- If unexpected delays occur, we appreciate your patience and understanding.
Contact Oofos
If you have any questions about your order, shipping timelines, or our policies, please contact our support team by emailing ubamilukas@gmail.com. We are happy to assist you with your Oofos experience.